Zoro – Online Fachhandel für Handwerk

From floor to ceiling and front to back, Zoro is about you and the supplies you need to run your business. Offering everything you need at everyday low prices, and providing caring customer service are important to us. We exist for our customers.

Zoro launched on May 12, 2011. In those early days, Zoro had 20 employees who worked out of a warehouse. Our customers could select from 180,000 products online or from a physical catalog. And sometimes it became everyone’s job to pack customer shipments. Since then a lot has changed, including the breadth of our offerings, the size of our staff, and the look of our website.

Thousands of Brands, Millions of Products

  • Millions of everyday items, plus hard-to-find ones, too!

Competitive Pricing

  • Everyday savings, plus special offers just for you.

Fast, Free Shipping

  • On orders of $50 or more.

Online Shop All Safety & Security

Fall Protection

Fall Protection

Facility & Traffic Safety Equipment

Facility & Traffic Safety Equipment

Ear Protection

Ear Protection

Padlocks

Padlocks

Signs & Labels

Signs & Labels

Gloves

Gloves

Eyewear

Eyewear

Masks & Clothing

Masks & Clothing

Lockout/Tagout & Security Equipment

Lockout/Tagout & Security Equipment

Test Instruments & Gauges

Test Instruments & Gauges

Online Shop All Tools & Machining

Abrasives & Polishers

Abrasives & Polishers

Hand Tools

Hand Tools

Power Tools and Accessories

Power Tools and Accessories

Cutting, Holemaking & Shaping Tools

Cutting, Holemaking & Shaping Tools

Knobs, Handles, Workholding & Machine Tool Accessories

Knobs, Handles, Workholding & Machine Tool Accessories

Raw Materials

Raw Materials

Online Shop All Plumbing & HVAC

Fans & HVAC Equipment

Fans & HVAC Equipment

Pipes

Pipes

Valves & Fittings

Valves & Fittings

Pumps

Pumps

Toilets

Toilets

Sinks

Sinks

Faucets & Plumbing Supplies

Faucets & Plumbing Supplies

Online Shop All Material Handling

Carts, Trucks & Casters

Carts, Trucks & Casters

Drum & Dock Equipment

Drum & Dock Equipment

Material Handling Equipment

Material Handling Equipment (Pulling, Lifting, Lowering, Conveying)

Storage, Shelving, Ladders & Lifts

Storage, Shelving, Ladders & Lifts

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Online Shop All Electrical & Lighting

Electrical Supplies & Generators

Electrical Supplies & Generators

Lighting, Flashlights & Batteries

Lighting, Flashlights & Batteries

Online Shop All Adhesives, Fasteners, & Welding

Adhesives & Sealants

Adhesives & Sealants

Fasteners

Fasteners

Tapes (Electrical, Duct, Painters)

Tapes (Electrical, Duct, Painters)

Welding & Soldering Equipment & Supplies

Welding & Soldering Equipment & Supplies

Online Shop All Janitorial & Grounds Maintenance

Door and Cabinet Hinges & Hardware

Door and Cabinet Hinges & Hardware

Grounds Maintenance & Outdoor Equipment

Grounds Maintenance & Outdoor Equipment

Janitorial & Cleaning Supplies

Janitorial & Cleaning Supplies

Paint, Coatings & Supplies

Paint, Coatings & Supplies

Online Shop All Power Transmission & Pneumatics

Auto & Truck Maintenance

Auto & Truck Maintenance

Bearings, V-belts & Power Transmission Equipment

Bearings, V-belts & Power Transmission Equipment

Compressors, Air Tanks & Pneumatic Tools

Compressors, Air Tanks & Pneumatic Tools

Fluids & Lubricants

Fluids & Lubricants

Motors

Motors

Hydraulic Cylinders & Equipment

Hydraulic Cylinders & Equipment

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Online Shop All Office & Shipping

Office Supplies, Furniture & Breakroom Supplies

Office Supplies, Furniture & Breakroom Supplies

Shipping & Packing Supplies

Shipping & Packing Supplies

Featured Brands

3M Brand

3M Brand

Milwaukee Brand

Milwaukee Brand

Makita Brand

Makita Brand

Lenox Brand

Lenox Brand

Ansell Brand

Ansell Brand

Georgia-Pacific Brand

Georgia-Pacific Brand

Johnson Controls Brand

Johnson Controls Brand

Dewalt Brand

Dewalt Brand

Stanley Brand

Stanley Brand

Irwin Brand

Irwin Brand

Proto Brand

Proto Brand

Dupont Brand

Dupont Brand

Gojo Brand

Gojo Brand

Kimberly-Clark Brand

Kimberly-Clark Brand

Purell Brand

Purell Brand

Rheem Brand

Rheem Brand

Rust-Oleum Brand

Rust-Oleum Brand

Dawn Brand

Dawn Brand

Fluke Brand

Fluke Brand

Wypall Brand

Wypall Brand

Amprobe Brand

Amprobe Brand

Akro-Mils Brand

Akro-Mils Brand

Avery Brand

Avery Brand

Bosch Brand

Bosch Brand

Buyers Products Brand

Buyers Products Brand

Camillus Brand

Camillus Brand

Clauss Brand

Clauss Brand

Chicago Pneumatic Brand

Chicago Pneumatic Brand

Cle-Line Brand

Cle-Line Brand

Coxreels Brand

Coxreels Brand

Crescent Brand

Crescent Brand

Cuda Brand

Cuda Brand

DMT Brand

DMT Brand

Dremel Brand

Dremel Brand

Fill-Rite Brand

Fill-Rite Brand

First Aid Only Brand

First Aid Only Brand

Flash-Furniture Brand

Flash-Furniture Brand

Gearwrench Brand

Gearwrench Brand

Guardian Brand

Guardian Brand

Hoffman Brand

Hoffman Brand

Hubbell Brand

Hubbell Brand

Intermatic Brand

Intermatic Brand

Jet Brand

Jet Brand

Louisville Ladder Brand

Louisville Ladder Brand

Masterlock Brand

Masterlock Brand

Norton Brand

Norton Brand

Peabody Engineering Brand

Peabody Engineering Brand

Pentair Everpure Brand

Pentair Everpure Brand

Rubbermaid Brand

Rubbermaid Brand

Schneider-Electric Brand

Schneider-Electric Brand

Sentry Safe Brand

Sentry Safe Brand

Square D Brand

Square D Brand

Tekton Brand

Tekton Brand

Vestil Brand

Vestil Brand

Weld-Aid Brand

Weld-Aid Brand

Westcott Brand

Westcott Brand

Clamps, Vises & Fastening Tools

Bench Vises

Bench Vises

Knockout & Hole Punches

Knockout & Hole Punches

Staplers & Tackers

Staplers & Tackers

Bar

Bar

Pipe & L Clamps

Pipe & L Clamps

Hammers & Striking Tools

Axes, Hatches & Splitting Wedges

Axes, Hatches & Splitting Wedges

Ball Pein Hammers

Ball Pein Hammers

Mallets & Dead Blow Hammers

Mallets & Dead Blow Hammers

Engineer, Drilling & Blacksmith Hammers

Engineer, Drilling & Blacksmith Hammers

Screwdrivers & Nutdrivers

Screwdriver Sets

Screwdriver Sets

Screwdriver Bits

Screwdriver Bits

Multi-Bit Screwdrivers

Multi-Bit Screwdrivers

Nut Driver Sets

Nut Driver Sets

Electrical Tools

Punch Driver Sets

Punch Driver Sets

Fishing Tapes, Sticks & Lines

Fishing Tapes, Sticks & Lines

Fuse Pullers

Fuse Pullers

Knockout & Hole Punches

Knockout & Hole Punches

Abrasives & Polishers

Sanding Abrasives

Sanding Abrasives

Grinding Abrasives

Grinding Abrasives

Buffing & Polishing Abrasives

Buffing & Polishing Abrasives

Deburring Abrasives & Tools

Deburring Abrasives & Tools

Raw Materials

Aluminum Foil

Aluminum Foil

EPDM Rubber Seals

EPDM Rubber Seals

Fiberglass Grating

Fiberglass Grating

Polycarbonate Sheets

Polycarbonate Sheets

Wire Cloth Screens

Wire Cloth Screens

Machine Tool Accessories

Hand Knobs & Wheels

Hand Knobs & Wheels

Mounts & Vibration Controls

Mounts & Vibration Controls

Screw/Bolt Extractors & Nut Splitters

Screw/Bolt Extractors & Nut Splitters

Drill Chucks

Drill Chucks

Cutting, Holemaking & Shaping Tools

Drill Bits

Drill Bits

Hole Saws

Hole Saws

Taps

Taps

Hole Saw Accessories

Hole Saw Accessories

Power Tools

Power Saws & Accessories

Power Saws & Accessories

Cordless Tools

Cordless Tools

Finishing Tools

Finishing Tools

Pipe Threading Equipment

Pipe Threading Equipment

Tool Storage

Tool Chest & Side Cabinets

Tool Chest & Side Cabinets

Parts Chests & Boxes

Parts Chests & Boxes

Soft Sided Storage

Soft Sided Storage

Jobsite Boxes

Jobsite Boxes

Measuring & Layout Tools

Measuring Tapes

Measuring Tapes

Rulers & Straight Edges

Rulers & Straight Edges

Precision Measuring tools

Precision Measuring tools

Micrometers

Micrometers

Hand Tools

Wrenches

Wrenches

Knives, Cutters & Snips

Knives, Cutters & Snips

Socket Tools

Socket Tools

Pliers

Pliers

Shipping Policy Exceptions

Not all products qualify for the above Shipping Policy. Additionally, standard shipping rates apply for all orders delivered to Alaska and Hawaii. Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer. Fuel surcharges may also be applied.

International and P.O. Box Orders
Zoro only accepts orders for shipments within the continental U.S., Alaska, and Hawaii. Orders to international destinations will not be processed (see “International Shipping” section). Zoro does not ship to P.O. Box addresses.
zoro.com
Contact Us
Customer Service From Real People.
Phone: (855) 289-9676
Fax: (855) 329-9676
Monday – Friday: 6am – 9pm (CT)
Saturday: 7am – 5pm (CT)

What Are My Payment Options?
A. Zoro accepts cash, company checks, Visa, MasterCard, Discover, American Express and PayPal.

Can I Pay For My Order with PayPal?
A. Yes, you can pay for your order with PayPal. Take a look at How to Pay with PayPal for more information.

Can I Pay My Net 30 Invoices Online?
A. As of August 2016, you can view and pay your invoies through My Account. Just log into your account, go to Account Management, and Pay Invoices. For a more detailed walkthrough, visit our how-to guide.

How Do I Place an Order?
A. To place an order, go to the product table that contains what you are looking for and narrow down your choices by picking the features that are important. Once you are down to the product(s) that you want, scroll down to the table and enter the number that you want to buy. Click the Add to Cart button.

Continue shopping in this manner until you have everything that you need. When you are ready to checkout, click the Cart button at the top of the website.

We will then ask you either register (New Users) or login. Once you have completed this short process, you’ll be back on the website home page again. Click the cart button and you will enter the checkout sequence. Follow the sequence—the buttons will get you there. Once you see the Thank You for Your Order page, your order is with us and will be on its way to you very shortly.

For most customers, you will receive your order within a couple of days. If you have any problems or issues, feel free to call us at 855‑BUY‑ZORO (855‑289‑9676).

Do I Have to Have An Account to Order from You?
A. You do not need an account to order from us. You can order using guest checkout.

What Is Your Shipping Policy?
A. Our shipping policy states:

A $5 shipping and handling fee is charged on orders totaling less than $50 before tax and shipped to one address within the continental United States. No shipping and handling is charged to customers for standard ground delivery on orders of $50 or more before tax.

UPS is our primary parcel carrier and we use a variety of carriers for LTL shipments.

Title and risk of loss pass to customer upon tender of shipment to carrier.

Shipping Policy Exceptions
Not all products qualify for the above Shipping Policy. Additionally, standard shipping rates will apply for all orders to Alaska and Hawaii. Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer. Fuel surcharges may be applied.

Zoro only accepts orders for shipments within the continental US, Alaska and Hawaii. Orders to international destinations will not be processed. Zoro does not ship to PO Box addresses.

International Shipping with MyUS.com
If you need to have an order shipped internationally we have partnered with a third party vendor MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services. MyUS.com allows you the ability to consolidate packages, which saves you even more on international shipping.

MyUS.com provides specialized international package exporting and consolidation services from their Sarasota, FL facility to your international address.

Go to myus.com to get a MyUS.com account.

Note: Use MyUS.com’s Personal Online Shopper service to make a purchase from Zoro. MyUS.com accepts cards with international billing addresses as well as those issued by non‑U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

Expedited Shipping Rules
To qualify for expedited shipping, Zoro must receive your order before 3pm (CST) Monday–Friday. Zoro does not offer Saturday delivery. All expedited orders must weigh less than 150 lbs, and not contain any hazardous materials. Expedited orders only ship on business days; any orders placed on Saturdays/Sundays/Holidays will be processed on the next business day. If you have any questions please call our customer service department at 855‑BUY‑ZORO (855‑289‑9676).

3rd Party Shipping
Items shipping from the manufacturer: Please refer to the item page on zoro.com for shipping lead times as they vary. Expedited shipping is NOT available for third party items.

You will receive an email when your order is shipped with a tracking number that links to the UPS website.

Where Do You Ship from?
A. We ship Zoro stocked items out of 8 warehouses strategically located across the country. Third party items ship directly from manufacturers located throughout the country.

Here is a list of our distribution centers:

California (2)
Florida
Illinois
New Jersey
Ohio
South Carolina
Texas

How Do I Use My Tax Exempt Status?*
A. Exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate or other acceptable proof of your exempt status for the state where the items will be shipped.

The documentation submitted should include name of the organization that purchased the items.

How to submit this information:
First, place your order through our website or with one of our customer service agents. After you’ve received your shipment confirmation, please submit the necessary information by fax in order to receive a refund of any sales tax. Our fax number is 855‑FAX‑ZORO (855‑329‑9676).

Alternatively, you can scan your certificate and send it to us at askZoro@zoro.com.

In either case, please include the following:

Your order number
E‑mail address
Acceptable proof of your exempt status (as outlined above)
The name of the organization that purchased the items
Mark your fax “Attn: Zoro Tax Exempt” or your email “Tax Exemption Request”
*You will need to contact us after placing each order to ensure you are refunded the tax on your purchase.

What Is your Return/Exchange Policy?
A. Except as otherwise described below, if you are not satisfied for any reason products may be returned within 30 days of shipment for a full credit or exchange (provided the product is undamaged). Return documentation should clearly specify credit or exchange.

From time to time, due to market conditions, certain products may be non-refundable. If you order a non-refundable product, we will contact you prior to fulfilling your order, advise you of the refund restrictions and offer you the option to cancel your order.

Returned items must be in the original packaging.

All returns must include a return authorization (RA) number that can be obtained by contacting Zoro’ Customer Service Department at 855‑BUY‑ZORO (855‑289‑9676). Our customer service hours are Monday through Friday from 6 a.m. to 9 p.m. (CST) and Saturdays from 7 a.m. to 5 p.m. (CST).

Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase.

Returns received at Zoro without a RA number may be assessed a 15% restocking (processing) fee that will be deducted from any credit due.

How Do I Make a Return?
A. Simply click “Return Items” on your Order Detail page any time, day or night. We’ll email you a printable shipping label and a return authorization number right away. The return will be noted in your account so you can track it. Check out our step-by-step instructions at www.zoro.com/auto-returns.

Alternatively, if you would like, you can call our Customer Service Department at 855‑BUY‑ZORO (855‑289‑9676) to help walk you through the return process and send you a shipping label and a return authorization number. Our customer service hours are Monday through Friday from 6 a.m. to 9 p.m. (CST) and Saturdays from 7 a.m. to 5 p.m. (CST).

When Will My Order Be Billed to My Credit Card?
A. Items are billed to your credit card when they are shipped. In the rare occasion that some of your items ordered are not in stock, we will only bill you for the part of the order that we can ship. In these cases, you will see multiple charges as the items are shipped to you as soon as they arrive in our warehouse.

Q. What Do I Do If I Receive Damaged Goods?
A. We would rather this never happened, but if it does, call our Customer Service Department at 855‑BUY‑ZORO (855‑289‑9676) or email us at askzoro@zoro.com. We will help correct the situation by sending you a new item or processing a refund and we’ll give you all of the info you need to return the damaged item at our expense.

Q. How Do I Sign Up to Receive A Catalog?
A. Right now, Zoro’s FULL CATALOG is our website. So, you have full access to it all the time.

Q. How Do I Get Taken Off Your Mailing List?
A. Recipients of our e-mail marketing messages can unsubscribe from receiving future promotional e-mails in three different ways. You can request to be unsubscribed by:

following the unsubscribe instructions at the bottom of each promotional email, or
using the Contact Customer Service form and submitting an inquiry with the “Unsubscribe” category option, or
calling us directly at 855‑BUY‑ZORO (855‑289‑9676) and request to be unsubscribed.
Q. How Do I Enter a PO Number?
A. When you are going through the Checkout process, you will come to a screen that is labeled Review and Submit Your Order. In the middle of that screen, you’ll see a boxed field with “Purchase Order # (for customer reference)” before it. This field is there for your convenience. Enter whatever information you need to reference your PO System. Whatever you enter into this field will show up in your confirmation, invoice and packing list. Hopefully, this will help you remember what you ordered!

Q. Is There a Retail Store I Can Go To?
A. Sorry, no. You can only reach Zoro on the internet or by calling us at 855‑BUY‑ZORO (855‑289‑9676).

Q. What Is The Warranty on Your Products?
A. Zoro warrants any product purchased for use in business or resale against defects in workmanship or materials under normal use for a period of one year from the date of purchase. Any product determined by Zoro to be defective in material or workmanship and returned to Zoro shipping costs prepaid will, at Zoro’s option, be repaired or replaced or the purchase price refunded.

For information on a specific manufacturer’s warranty, please contact Zoro at 855‑BUY‑ZORO (855‑289‑9676).

Q. How Many Days Does it Take to Receive My Item(s)?
A. Zoro stocked items will generally ship within one business day. Depending on your location, you should receive your item within 3 – 7 business days.

Third party items ship directly from the manufacturer and usually will be shipped within 2 weeks. These items can be coming from anywhere and therefore will have a much more variable delivery time. Our site provides insight on how long it will take to ship, but the distance from the manufacturer to the customer will impact the transit time in a very unpredictable manner.

Q. What If the Picture Does Not Match the Product Attributes?
A. While we try our best, on occasion the manufacturer supplied images may differ slightly from the product listing. Please refer to the product attributes for the most accurate information for these products. If you have any further questions, feel free to contact us.

Q. What Browsers and Browser Versions Does Zoro.com Support?
A. Zoro.com supports the most current versions of Chrome, Firefox, Internet Explorer and Safari.

Q. How Do I Create A Quote?
A. You can create a quote by calling one of our friendly Customer Service agents at (855) BUY-ZORO (855-289-9676) or email us at askzoro@zoro.com. We’re available Monday – Friday from 6 a.m. to 9 p.m. CT and Saturday from 7 a.m. to 5 p.m. CT.

Q: How Long Are the Prices Within Quotes Good For?
A: Quoted prices are good for 30 days. Quotes that are expired, voided or processed will reflect current pricing.

Q: Can I Use a Promo Code When Creating A Quote?
A: No. Prices changed by a promo code will not be reflected in a quote. The quote will reflect current pricing, however, promos can still be applied when placing your order.

Q: What Happens If the Prices In My Quote Have Gone Down, but the Quote Is NOT Expired, Voided or Processed?
A: The prices will reflect the decrease in price.

Q: What Happens If the Prices in My Quote Have Increased, but the Quote Is NOT Expired?
A: The prices will NOT increase from the quoted price as long as the quote is not expired, voided or processed.

Q: What Happens If the Quote Is Expired, Voided or Processed?
A: Available items from expired, voided or processed quotes can be purchased, but will reflect current pricing. Discontinued items cannot be purchased.

Q: How Do I purchase from a Quote?
A: Contact Customer Service at (855) BUY-ZORO (855-289-9676) and we will be happy to help you place your order.

Q: What Happens If I Have Discontinued Items in My Quote?
A: Discontinued items are not available for purchase. Contact Customer Service at (855) BUY-ZORO (855-289-9676) and we can recommend an alternative.

Q: Where Can I Access My Saved Quotes?
A: Quotes can be emailed to you once they are created by our Customer Service Department. When you are ready to purchase, or have any questions about your quote(s), call us at (855) BUY-ZORO (855-289-9676) or email us at askzoro@zoro.com.

Q: Do I Need an Account to Create a Quote?
A: Yes, you need to register an account to create a quote. Go to Zoro.com or call Customer Service at (855) BUY-ZORO (855-289-9676) to register your account.

Q: What If I Need to Make Changes to a Quote?
A: Although you cannot edit a quote, call our Customer Service Department at (855) BUY-ZORO (855-289-9676) or email us at askzoro@zoro.com, and we’ll create a new one for you.

Q. How Do I Redeem a Gift Certificate?
A. Zoro no longer accepts gift certificates for orders placed online. If you would like to apply a gift certificate to your order, please call our toll-free Customer Service line: 1-855-BUY-ZORO (1-855-289-9676).

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