The Axon Network - devices, and apps to protect life

The Axon Network connects people, devices, and apps to protect life in all regards.
From our TASER smart weapons, to police body cameras, to our industry-leading cloud-based evidence management software, we are the world’s premier public safety company and are committed to delivering safe, secure solutions for law enforcement, militaries, and citizens alike.

Cameras and Sensors

Body 3 Camera and Dock
Body 2
Flex
Flex 2
Dock
Fleet
Interview (Interview Room Cameras)
Air (Drones)
Signal Sidearm
Signal Vehicle
Device Manager (Mobile App)
TASER CAM HD
TASER CAM

BODY 3

General Axon Body 3 Camera Troubleshooting
Axon Body 3 – Axon View Troubleshooting
Camera Registration Troubleshooting
Axon Body 3 Dock Troubleshooting
Axon Body 3 Overview and Quick Start Video
Axon Body 3 Camera Settings
Assigning an Axon Body 3 Camera
Axon Body 3 Buttons and Button Actions
Camera Display Information
Axon Body 3 Audio Prompt and Vibration Guide
LED Auto Brightness
Camera Location Information
Settings Return to Default in Dock
Body-Worn Camera Mounting Options (with demonstration videos)
Axon Battery Information
Uploading Videos and Charging an Axon Body 3 Camera
Cleaning an Axon Body 3 Camera
Charging an Axon Body 3 Camera while Powered Off
Turning an Axon Body 3 Camera On and Off
Starting and Stopping Axon Body 3 Camera Recording
Pairing Your Axon Body 3 Camera with a Smart Device
Muting Audio Recording
Adding Markers while Recording
Lighting the Camera Display
Adjusting Audio Prompt Volume
Turning Off and On Camera Lights
Turning Off and On Camera Vibrations
Stealth Mode
Sleep Mode
False Gunshot Detection Dismissal
False Signal Dismissal
Priority Evidence Upload
Body 3 and View XL Standalone Mode
Axon Body 3 and View XL Standalone Mode Overview
View XL Standalone Mode – Signing in and Connecting an Axon Body 3 Camera
View XL Standalone Mode – Control Tab
View XL Standalone Mode – Review Tab and Reviewing Videos
View XL Standalone Mode – Upload Tab and Changing Upload Priority
View XL Standalone Mode – Settings Tab
Updating Axon Body 3 Operating System (firmware) with View XL Standalone Mode
Assigning or Reassigning Axon Body 3 Cameras with View XL Standalone Mode
View XL Standalone Mode – Disconnecting a Camera and Signing Out

axon.com.
Axon Enterprise, Inc.

BODY 2

Date/Time is off on videos
No lights/LEDs showing on camera
Buffer video length is shorter than expected
Unable to Mute audio on video recording
SPPM battery does not activate Axon Body 2
Markers not being added to recordings
Camera not entering Stealth Mode
Operating modes
Recording an event
Pairing with a mobile device
Muting the audio
Previewing videos in the field
Audio prompt and vibration guide
Tagging videos in the field
Uploading and charging with the Axon Dock
Charging via USB cable
Uploading with Evidence Sync
Checking camera upload status
Axon Dock resource page
Cleaning an Axon Body 2 camera
Axon Battery Information
Updating Axon Body 2 Firmware

FLEX 2

SPPM battery does not activate Axon Flex 2
Time/Date is off on videos
Buffer video length is shorter than expected
No lights/LEDs showing on camera
Camera not entering Stealth Mode
Unable to Mute audio on video recording
Markers not being added to recordings
Operation
Muting Audio Recording
Audio prompt and vibration guide
Checking Battery Status
Pairing Your Axon Flex 2 with a Mobile Device
Uploading and Charging
Uploading Video and Charging with an Axon Dock
Uploading with Evidence Sync
Docking
Axon Dock resources page
Turning On or Off Camera Lights, Sounds, and Vibrations (Stealth Mode)
Body-Worn Camera Mounting Options (with demonstration videos)
Turning On or Off Camera Lights
Adjusting Audio Prompt Volume
Changing Vibration Settings
Configuring Axon Flex 2 Camera Settings

DOCK

Checking camera battery and upload status
Time Server shows 000 and/or a red X
HTTPS shows a red „X“ or „NA“
No IP address found/All fields are red
Dock registration error codes
Cameras flashing red, yellow, and green repeatedly
Unable to reach the Axon Dock status page
Network Requirements
Registering an Axon Dock
Assembling or disassembling an Axon Dock
Mounting the Axon Dock
Attaching the desk plate
Network Configuration
Connecting your computer to the Axon Dock
Setting up the Axon Dock Administrative Interface to use HTTPS
Changing the administrator password

FLEET

Updating Axon Fleet Camera Firmware with Axon View XL
Axon Fleet Connectivity Troubleshooting
Axon Fleet – Signal Vehicle Troubleshooting
Axon Fleet Camera Troubleshooting
Axon View XL Troubleshooting
Axon Fleet Wireless Microphone Troubleshooting
Axon Fleet Vehicle Troubleshooting
Fleet Camera Wi-Fi Connectivity Indicators
Downloading View XL from Evidence.com
View XL Overview and Sign In
View XL Control Tab
View XL Review Tab
View XL Upload Tab
View XL Settings Tab
Starting and Stopping Recording
Audio Recording Controls
Camera Live View
Zoom Function (Axon Fleet 2 Only)
View a Recording and Add Metadata
Changing Upload Priority in the Upload Tab
View XL and Axon Body Worn Cameras
Updates
Signing Out of View X

INTERVIEW

Axon Interview Overview
Cleaning and Disinfecting Axon Interview Rooms
Interview Live Streaming
Live Streaming Application Overview
Logging In to the Live Streaming Application
Viewing a Live Stream
Interview Buffer Extraction Tool
Logging In to the Buffer Extractor Tool
Buffer Extractor Interface Overview
Buffer Extractor Tool – Extracting Videos
Buffer Extractor Tool – Setting Recording End Time
Recording an Interview
Starting an Interview Session
Axon Interview Interface Overview
Add and Confirm Pre-Recording Metadata
Start Recording the Interview
Stop Recording
View Asset Summary Information
Locking the Panel
Creating a Marker
Monitor Sound
Streaming Password
Masking Audio
Masking Video
Masking Both Audio and Video
Accessing Axon Interview Configuration Settings
Time Zone Setting
Tags
Rooms
Adjusting Microphone Gain

AIR (DRONES)

Logging in to the Axon Air App
Logging out of the Axon Air App
Flight Controls
Axon Air App Settings
Reviewing Files and Adding Metadata
Updating Axon Air Versions
Uploading Files
Overview and General Requirements
Installation
Supported Systems
Ingestion Application Recommendations

SIGNAL SIDEARM

Signal Sidearm Firmware v1.3.7 Release Notes
Signal Sidearm Videos
Register and Assign Signal Sidearm using Axon Device Manager
Register and Assign Signal Sidearm using Axon Evidence.com
Reassign Signal Sidearm using Axon Device Manager
Reassign Signal Sidearm using Axon Evidence.com
Setup – Exit Low Power Mode
Verification and Calibration – Test Mode
Operation – Field Mode
Operation – Mute Mode
Sensor Reset
Signal Sidearm Firmware Updates
Checking Signal Sidearm Connection after Battery Replacement

SIGNAL VEHICLE

Activating Axon Signal in Evidence.com
Configuring Axon Signal Vehicle in Evidence.com
Updating Axon Signal Vehicle Firmware

DEVICE MANAGER (MOBILE APP)

Axon Device Manager for iOS and Axon Flex 2 Camera Compatibility
Using Axon Device Manager with One Axon Device
Using Axon Device Manager with Multiple Devices at One Time
Installing Axon Device Manager
Axon Devices Supported by Axon Device Manager
Axon Device Manager Permissions
Updating Axon Signal Vehicle Firmware

FLEX

Axon Flex is no longer being sold. Axon will continue to provide technical support, training and RMAs for the remainder of the product’s warranty period and useful life. Our latest model Axon Flex 2 is available for new purchases or upgrades.

Flex controller LED flashing yellow
Video will not upload or download from camera
Video is upside down
Uploading and Charging
Uploading and charging with the Axon Dock
Uploading with Evidence Sync
Charging via USB cable
Checking camera upload status
Configuration
Mounting options
Adjusting video quality
Configuring microphone settings
Adjusting audio volume
Enabling Stealth Mode
Maintenance
Cleaning the camera
Operation
Operating modes
Audio prompt guide
Recording an event
Understanding pre-event buffering
Checking battery status
Pairing with a mobile device
Tagging videos in the field
Reset functioning

TASER CAM HD

TASER CAM HD battery will not charge
TASER CAM HD will not update firmware
Testing the TASER CAM HD
Using the TASER CAM HD
Icons on the TASER X2 display (CID)
Charging the TASER CAM HD
Reviewing videos and uploading with Evidence Sync
Storage Guidelines
Cleaning the lens
Cleaning the gold contacts
Battery maintenance
Configuring your TASER CAM HD with Evidence Sync

TASER CAM

Flashing 88
Configuring your TASER CAM with Evidence Sync
Testing the TASER CAM
Using the TASER CAM
Uploading and Charging
Charging the TASER CAM
Reviewing videos and uploading with Evidence Sync
Storage Guidelines
Cleaning the lens
Cleaning the gold contacts
Battery maintenance

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